As Saudi Arabia’s first COPC®-certified BPO provider, upsource by solutions has revolutionized the local business process outsourcing industry, setting the gold standard for operational excellence and innovation. Backed by the leadership of solutions by stc, we have emerged as the undisputed market leader, empowering businesses with world-class outsourcing solutions that drive efficiency, scalability, and profitability. In today’s fast-paced business landscape, having a trusted BPO partner is key to sustained success.
At upsource, we don’t just manage operations—we optimize, innovate, and accelerate your business, allowing you to focus on your core objectives while we handle the complexities. With a relentless commitment to excellence and strategic growth, upsource is redefining the future of BPO in Saudi Arabia, ensuring that businesses stay ahead in an ever-evolving economy.
upsource takes a holistic, business-first approach to Business Process Outsourcing (BPO), with a focus on driving operational excellence, enhancing efficiency, and delivering measurable business outcomes.
We are committed to helping our clients optimize their entire business operations, enabling them to build stronger relationships, improve process efficiencies, and unlock new growth opportunities across all functions.
Empower clients to focus on their core purpose by delivering world-class services and customer experience
BPO partner of choice for customers, redefining the standard of business outsourcing services in the region
Values
At upsource, we embrace innovation and agility, essential elements in an ever-evolving marketplace. Our Business Process Outsourcing services are designed to reflect movement and progression, demonstrating our dedication to advancing in tandem with our clients.
Agile
Collaborative
Fresh
At the heart of our Business Process Outsourcing services lies a commitment to helping clients concentrate on what truly matters to them, solutions that lead to success. Our team understands the importance of not just meeting expectations but exceeding them— transforming mundane tasks into opportunities for brilliance.
Caring
Committed
Trustworthy
upsource believes in sparking imagination and inspiring a fresh perspective within the Business. Process Outsourcing landscape. Our approach is not merely transactional; it’s transformative. upsource doesn’t just provide Business Process Outsourcing services; we share our vision for a more ingenious future, filled with endless possibilities
Proactive
Inventive
Inquisitive
upsource takes pride in its human-centered approach, blending clarity, simplicity, and efficiency to create seamless outsourcing experiences. Our communication is direct and transparent, eliminating unnecessary complexities to ensure quality and precision. At the core of our philosophy lies a strategic yet straightforward mindset—focus on what truly matters and always be ready to articulate the why, how, and where of our BPO processes. This unwavering commitment fosters trust and collaboration, forming the foundation of every successful partnership.
Driven by digital empathy and powered by cutting-edge technology, upsource integrates intelligent automation, AI-driven insights, and innovative digital solutions to elevate business performance. Our digital-first approach enhances efficiency, scalability, and agility, ensuring that businesses not only keep pace with change but stay ahead of it. By merging human expertise with advanced digital capabilities, we deliver seamless, future-ready BPO solutions designed to optimize operations and drive lasting impact.
As the Kingdom of Saudi Arabia brings to life its future aspirations, upsource remains committed to supporting the transformation and growth of the Kingdom’s business sector. Our BPO services are a strategic part of our success driven model ensuring prosperity across the Saudi business landscape for our valued cliental.
Originally established under stc, upsource has evolved into Saudi Arabia’s premier BPO provider. Following its acquisition by solutions by stc, upsource has rapidly expanded its footprint across the Kingdom with strategic branch offices in Jeddah, Madinah, and Qassim, and its headquarters in Riyadh. With a workforce of over 11,000 highly skilled professionals, we bring together local expertise and global best practices to deliver cutting-edge BPO solutions that drive efficiency, scalability, and business success.
At upsource, we are committed to innovation and operational excellence, offering a comprehensive suite of BPO services tailored to meet the evolving needs of businesses across industries. Our multilingual capabilities, cutting-edge digital solutions, and deep market insights position us as the partner of choice for organizations looking to optimize operations, enhance productivity, and achieve sustainable growth. Recognized for our outstanding contributions to the BPO sector, our track record speaks to our relentless pursuit of excellence in the everevolving outsourcing landscape.
With a forward-thinking and future-driven approach, upsource empowers businesses to seamlessly outsource critical functions, allowing them to focus on their core objectives while we manage and optimize operational complexities. Our end-to-end BPO solutions span multiple industries, providing organizations with the flexibility and expertise needed to scale, innovate, and maintain a competitive edge.
create possibilities. Our commitment to digital transformation, strategic outsourcing, and business excellence ensures that our clients not only meet their goals but exceed them, unlocking new growth opportunities and setting new benchmarks for success in their respective industries. With upsource, the impossible becomes achievable.
Our success is built on a deep understanding of the local market, seamlessly integrating regional insights and business practices into our operations. This commitment to excellence has positioned upsource as a pioneer in award-winning business process outsourcing services, setting the standard for innovation and outstanding performance within the Kingdom.
upsource was established in 2010 as a joint venture by Saudi Telecom Company along with a global leader in business outsourcing. This partnership allowed upsource to access advanced global expertise and apply the highest level of international standards and best practices that cemented upsource’s position as a regional leader in business outsourcing.
In a major strategic step towards progress and development, upsource was acquired by solutions by stc in 2023. This acquisition favored upsource to continue its journey of growth and expansion in the field of business outsourcing and provide integrated services to our customers in the region.
solutions by stc, as the largest provider of information technology solutions in the Kingdom, is the driving force for digital transformation and the major enabler for the public and private sectors to meet the requirements of the digital age aligning with the vision 2030
upsource stands at the forefront of the BPO industry, earning widespread recognition for its commitment to excellence and adherence to globally recognized standards. Our achievements in the sector have been honored with an array of prestigious industry awards, reflecting our dedication to delivering exceptional results and driving innovation. These awards include:
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