ccc was founded as a joint venture between Saudi-based stc, a world-class digital leader and the most valuable brand in the Middle East with Startek, a US-based global leader in customer experience management. ccc today leads the business process outsourcing activities in KSA with 6000+ employees , 45+ clients across various industry segments and is the 1st and only company in Saudi Arabia to be certified with the COPC (OSP) standard.
Our success is built on a deep understanding of the local market, seamlessly integrating regional insights and business practices into our operations. This commitment to excellence has positioned upsource as a pioneer in award-winning business process outsourcing services, setting the standard for innovation and outstanding performance within the Kingdom.
upsource stands at the forefront of the BPO industry, earning widespread recognition for its commitment to excellence and adherence to globally recognized standards. Our achievements in the sector have been honored with an array of prestigious industry awards, reflecting our dedication to delivering exceptional results and driving innovation. These awards include:
Policymakers are today faced with a multitude of pressing demands from citizen needs, climate change, the wider global economy to migrating populations and much more.
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Healthcare has never been more important than it is today. As such the sector continues to enjoy sustained growth in the region and globally.
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With digital and Artificial Intelligence (AI) interventions, retail has undergone a revolution in the way the sector interacts with consumers, and there is a pressing need to provide high-quality experiences to the sector.
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Online based transactions have become ubiquitous due to the pandemic, and we have seen its introduction on multiple new industries moving towards the E-commerce model to attract and retain customers.
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Banking and Financial sector consumer support is a niche area due to the Kingdom’s regulations and control of the sector. Explore how ccc by stc serves the needs of this market.
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A sector that is high in customer touch points – every interaction results in revenue and has high visibility across social media – hence, providing timely and accurate service is critical.
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The digital era has changed the way Energy and Utilities operate today and into the future. Greater demand from consumers mean more investments are required into digitization, tools and availability of communication channels.
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The pace of advancements within the telecom sector has been rapid in recent years with many new pathways for growth now open. A sector which enjoys its prominence due to increasing demand from consumers as well as enterprises resulting in ever evolving competition on a daily basis.
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Information Technology evolves too quickly and in many different ways making it difficult and complex to track trends. Therefore, it is essential service providers are always in a state of readiness to adapt and change based on the needs of the market to be successful.
More DetailsFind out how upsource is making the headlines across Saudi Arabia and the wider region with our latest announcements, press releases and more
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April 3, 2023
solutions completed its acquisition of 100% of ccc, the Kingdom’s leading business process outsourcing company, with an enterprise value of SAR ...
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August 31, 2022
تكيفت ccc by stc بسرعة كبيرة مع البيئة الجديدة ، حيث نفذت أحدث التقنيات لدفع التحول الر ...
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ccc by stc adapted very quickly to the new environment, implementing cutting-edge technologies to drive digital transformation that ensures the best c ...
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