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The Importance of Omnichannel Support in Customer Experience

A lot of organizations today, without knowing, already provide omnichannel service to their customers. ...

Transforming Customer Care Through Voice and Speech Analytics

Every time a customer makes an effort to reach out to your business, they hope to speak to a friendly, knowledgeable person who is patient enough to h ...

How “soft skills” will stop being nice to have and become important in Customer service experience (CX)

When it comes to creating the best experience a customer can have, the answer usually lies in abilities, knowledge, and specific skill sets training. ...

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