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Finance transformation is no longer just about upgrading systems—it’s about redefining the role of finance in driving enterprise success. While deploying a modern financial management platform delivers immediate operational benefits, the true value lies in the long-term strategic impact it enables. Short-term gains post-go-live are substantial. Finance leaders gain faster access to reliable, detailed data across the organization, streamlined processes, and automation of manual tasks. These improvements accelerate time to close, enhance reporting accuracy, and establish a single source of truth. But the real opportunity is in how these capabilities empower finance to operate proactively and strategically. Long-term benefits include greater agility, improved cross-functional collaboration, and a redefined role for the CFO and finance teams. Finance becomes a forward-looking partner, contributing to scenario planning, strategic forecasting, and enterprise-wide decision-making. ...
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The finance and accounting (F&A) function is undergoing a radical transformation. Once seen as a back-office cost center, F&A is now being redefined as a strategic business partner—thanks to the power of AI and automation. By making processes more consistent, agile, and efficient, organizations can unlock significant value across the enterprise. A leading property management company in the Nordis was able to reduce to the average time spent per invoice from five minutes to just 45 seconds—an 83% improvement by automating its invoice processing. This shift saved the company 60,000 hours annually, demonstrating the tangible impact of intelligent automation. The platform uses a pre-trained AI model to ingest and code invoices, allowing accountants to validate rather than manually enter data. Within the first month, the system achieved 98% accuracy, enabling zero-touch validation and freeing up valuable time for strategic tasks. ...
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Call centers play a crucial role in maintaining customer satisfaction and loyalty for many companies. However, even the best call centers can sometimes fall short when it comes to providing an optimal customer experience. In this blog post, we will explore five ways to improve the customer experience in call centers. Empower agents with the right tools Provide agents with the right tools and resources to handle customer calls effectively. This includes access to customer information and account history, as well as the ability to quickly transfer calls to the right department or escalate issues as needed. Implement a customer-centric approach Adopt a customer-centric approach that prioritizes the needs of the customer above all else. This means going above and beyond to meet the customer’s needs and ensuring that their experience is positive from start to finish. ...
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Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction and loyalty. However, even the best call centers will occasionally receive complaints from customers. When this happens, it’s important to have a plan in place for handling these complaints in a way that not only resolves the issue but also leaves the customer feeling heard and valued. In this blog post, we will discuss some best practices for managing customer complaints in call centers. Listen actively When a customer calls with a complaint, it’s important to listen actively and attentively. This means giving the customer your full attention and not interrupting them while they’re speaking. Repeat back to the customer what they’ve said to ensure you understand their complaint and to show that you’re listening. Empathize with the customer Empathy is key when dealing with customer complaints. ...
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Artificial intelligence (AI) has been revolutionizing the way businesses operate, and call centers are no exception. AI-powered technologies are being used to improve customer experience, increase efficiency, and reduce costs. In this blog post, we will explore the role of AI in call centers and how it can be used to enhance the customer experience. Automated self-service options One of the most popular ways that AI is being used in call centers is to provide automated self-service options for customers. This includes chatbots that can answer frequently asked questions and virtual assistants that can help customers navigate the menu. These AI-powered technologies can significantly reduce the number of calls that need to be handled by human agents, which can lead to shorter wait times and a more efficient service. Natural Language Processing (NLP) NLP is a branch of AI that enables machines to understand and respond to human language. ...
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Contact centers frequently handle a lot of customer data and in a short period of time. In order to assure better business and customer success, they must handle privacy and data protection. Contact centers are searching for innovative, smart solutions to maximize data protection as a result of the increase in remote work that has followed the pandemic, as it is important to maintain relationships with customers and clients. That’s why contact centers need to plan and prepare better for vulnerabilities which can enhance the customers’ confidence when interacting with your business which is the key for outstanding CX. The need for cyber or data security With the increase of global connectivity and usage of cloud services, there are greater internal and external risks. Businesses can no longer rely on common cybersecurity solutions like antivirus software and firewalls only. ...
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